PSDA's Print University: Course Details

Courses are available for 30 days from date of purchase. Persons purchasing more than one course at a time will be given extended viewing privileges:

1 Class:	30 days
2-4 Classes:	60 days
5+ Classes:	90 days

Extensions may be granted if necessary.

Registration for e-classes is on a per student basis.

Bundle Pricing

E-Classes—Purchase any 3:
Members/$250 | Non-Members/$375

Web Seminars—Purchase any 3:
Members/$99 | Non-Members/$199

Podcasts—Purchase any 3:
Members/$45 | Non-Members/$75

Purchase 1 E-Class, 1 Web Seminar and 1 Podcast:
Members/$129 | Non-Members/$219

For bundle pricing to be applied, please order your bundle separately from other purchases. Bundle pricing will be applied when there are three qualifying items in your shopping cart.

Enhancing Your Customer Service Skills
Conference Videos

This session will focus on CSR communications with customers, as well as sales reps and management. Learn some surprising information on what can negatively affect your skills and how to fix it, as well as some new techniques for overall better service and understanding. You'll learn how to improve your skills in listening, talking in person or over the phone, taking control of a situation without sounding too forceful, dealing with upset customers and much more.

Instructor: Bruce Cameron, president, Front Line Marketing

Session Price:
If you choose member pricing you must provide your PSDA member ID number upon checkout.
PSDA Member: $24.00
Non-Member: $34.00


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